Our Quality Assurance Guarantee
Pugh’s Earthworks offers an excellent quality assurance program. We are licensed and insured and stand behind all of the work that we perform with our quality assurance guarantee.
- Quality is everyone’s responsibility.
- Quality is conformance to the customer’s requirements.
- We believe every job can be improved.
- Every idea is treated with the utmost respect.
- We realize that improvement must be an on-the-job process.
It is the goal of Pugh’s Earthworks to provide our customers, both internal and external, with services, which meet or exceed their expectations.
We recognize that one of the most important assets we possess, enabling us to achieve this goal, is our professional staff. We strongly encourage all of our people to take the pride of ownership in all the work they do.
To this end we commit ourselves to strive in all we do for total customer satisfaction.
TOTAL CUSTOMER SATISFACTION
Management guarantees that ongoing support of these goals is our highest priority. We must never lose sight that customer satisfaction is a direct measure of our performance.
Working together as a team, making use of all our talents and expertise, we will accomplish our objective.