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The Pugh’s Earthworks team takes pride in performance and professionalism

Pugh's Earthworks Big Company Strength and Small Company Values!   Pugh’s Earthworks is one of the Mid South’ s leading commercial landscape installation and maintenance companies. Pugh’s Earthworks provides the highest quality landscaping services available. We are Memphis landscape maintenance experts. Our team is committed to acting with the utmost of integrity with our business operations and for clients and the communities we serve. Every job we do is backed by our 100% customer satisfaction guarantee. We are one of the largest landscape design, installation and maintenance firms in the Mid South area. Our clients include some of the premier office buildings, hotels, hospitals, churches and cemeteries in the cities we operate. In addition to the commercial customers we serve, we also provide landscape services for Home Owners Associations, Condo Owners Associations and individual residential home owners as well. Our staff has years of experience and can handle projects of any size. Pugh’s Earthworks was originally started by Mark Pugh. Our firm has been in business since 1992. Over the past 25 years, we have grown rapidly. In all that time and throughout all that growth, we have remained true to our motto, Big Company Strength, Small Company Values! Regardless of the size of the client we are working for, our staff will deliver the best possible service, while treating each client with the utmost of respect. In a word, “We Love Our Customers” and “We Appreciate The Opportunity To Serve.” The Pugh's Earthworks team takes pride in performance and professionalism! Pugh's Team Pugh's Earthworks Team No matter what industry you are in, medical, legal, banking, education, landscaping etc., looking the part is important. The professionals at Pugh's Earthworks realize that doing a great job at landscape design and seasonal maintenance is critical to set us apart from the competition. However, we also realize that showing up on the job site in torn jeans or dirty t shirts is not acceptable. We are in the commercial landscaping business and our job sites are at numerous businesses that must present a professional image to their clients. The Pugh's Earthworks team wears appropriate landscaping attire that presents well and also proudly displays our name. Not just our employees look the part but we take pride in our trucks and our equipment. Mowers have sharpened blades, trucks are clean and trimming equipment is well maintained. An excerpt from the Landscaping Magazine also speaks to the importance of dressing for the part: Bill Smith, a branch manager at Grassmaster Plus in Massachusetts, acknowledges landscaping is a dirty job. They provide their employees six T-shirts on rotation, so they have a clean shirt to wear each day they work, while giving them the opportunity to wash the clothes on Sundays. In total, it costs them about $2,000 annually. “You open up your closet and you see your work stuff and the stuff you’re going to wear on the weekend. Why can’t we intersect the two things and be really proud of (your company)?” Joseph Stark, [...]

Pugh’s Earthworks provides beautiful commercial landscapes in Jackson TN

Pugh's Earthworks Big Company Strength and Small Company Values!   Pugh’s Earthworks is one of the Mid South’ s leading commercial landscape installation and maintenance companies. Pugh’s Earthworks provides the highest quality landscaping services available. We are Memphis landscape maintenance experts. Our team is committed to acting with the utmost of integrity with our business operations and for clients and the communities we serve. Every job we do is backed by our 100% customer satisfaction guarantee. We are one of the largest landscape design, installation and maintenance firms in the Mid South area. Our clients include some of the premier office buildings, hotels, hospitals, churches and cemeteries in the cities we operate. In addition to the commercial customers we serve, we also provide landscape services for Home Owners Associations, Condo Owners Associations and individual residential home owners as well. Our staff has years of experience and can handle projects of any size. Pugh’s Earthworks was originally started by Mark Pugh. Our firm has been in business since 1992. Over the past 25 years, we have grown rapidly. In all that time and throughout all that growth, we have remained true to our motto, Big Company Strength, Small Company Values! Regardless of the size of the client we are working for, our staff will deliver the best possible service, while treating each client with the utmost of respect. In a word, “We Love Our Customers” and “We Appreciate The Opportunity To Serve.” Our Quality Assurance Guarantee Pugh’s Earthworks offers an excellent quality assurance program. We are licensed and insured and stand behind all of the work that we perform with our quality assurance guarantee. Quality is everyone’s responsibility. Quality is conformance to the customer’s requirements. We believe every job can be improved. Every idea is treated with the utmost respect. We realize that improvement must be an on-the-job process. QUALITY POLICY It is the goal of Pugh’s Earthworks to provide our customers, both internal and external, with services, which meet or exceed their expectations. We recognize that one of the most important assets we possess, enabling us to achieve this goal, is our professional staff. We strongly encourage all of our people to take the pride of ownership in all the work they do. To this end we commit ourselves to strive in all we do for total customer satisfaction. TOTAL CUSTOMER SATISFACTION Management guarantees that ongoing support of these goals is our highest priority. We must never lose sight that customer satisfaction is a direct measure of our performance. Working together as a team, making use of all our talents and expertise, we will accomplish our objective. Pugh's Earthworks provides beautiful commercial landscapes in Jackson TN!   Beautiful Night Time Landscape Pugh’s Earthworks Serving The Jackson Tennessee Area Pugh’s Earthworks offers commercial and residential landscape design, installation and maintenance. We are one of the leading commercial landscape firms in the city of Jackson, Tennessee. We originally opened for business in 1992. Since that time, we have worked to demonstrate [...]

Pugh’s Earthworks is in step with the NALP regarding Covid responsibilities

Pugh's Earthworks Big Company Strength and Small Company Values!   Pugh’s Earthworks was originally started by Mark Pugh. Our firm has been in business since 1992. Over the past 25 years, we have grown rapidly. In all that time and throughout all that growth, we have remained true to our motto, Big Company Strength, Small Company Values! Regardless of the size of the client we are working for, our staff will deliver the best possible service, while treating each client with the utmost of respect. In a word, “We Love Our Customers” and “We Appreciate The Opportunity To Serve.” We are now one of the Mid South’ s leading commercial landscape installation and maintenance companies. Pugh’s Earthworks provides the highest quality landscaping services available. We are Memphis landscape maintenance experts. Our team is committed to acting with the utmost of integrity with our business operations and for clients and the communities we serve. Every job we do is backed by our 100% customer satisfaction guarantee. Our Quality Assurance Guarantee Pugh’s Earthworks offers an excellent quality assurance program. We are licensed and insured and stand behind all of the work that we perform with our quality assurance guarantee. Quality is everyone’s responsibility. Quality is conformance to the customer’s requirements. We believe every job can be improved. Every idea is treated with the utmost respect. We realize that improvement must be an on-the-job process. QUALITY POLICY It is the goal of Pugh’s Earthworks to provide our customers, both internal and external, with services, which meet or exceed their expectations. We recognize that one of the most important assets we possess, enabling us to achieve this goal, is our professional staff. We strongly encourage all of our people to take the pride of ownership in all the work they do. To this end we commit ourselves to strive in all we do for total customer satisfaction. TOTAL CUSTOMER SATISFACTION Management guarantees that ongoing support of these goals is our highest priority. We must never lose sight that customer satisfaction is a direct measure of our performance. Working together as a team, making use of all our talents and expertise, we will accomplish our objective. Pugh's Earthworks is in step with the NALP regarding Covid responsibilities! Natural Grounds Landscaping Pugh’s Earthworks Customers & Others This May Concern: NALP is the national trade organization representing the $82 billion landscape industry in the United States. Member companies specialize in lawn care, landscape maintenance, tree care, irrigation, and water management. Landscape professionals work daily throughout the Nation servicing homes and businesses to maintain their landscapes, sustain the environment, and take pride in our communities by enhancing and maintaining healthy green spaces. As a Nation, we are all struggling to combat the rapid transmission of the coronavirus “COVID19,”and we understand and acknowledge that in some instances, drastic steps are being taken, including shutting down businesses deemed non-essential. We are communicating with you today to assure you that landscape services are essential services and must continue during any emergency declaration or quarantine scenario. Landscapers are [...]

Pugh’s Earthworks is an industry partner of the Institute of Real Estate Management Arkansas Chapter

Pugh's Earthworks Big Company Strength and Small Company Values!   Pugh’s Earthworks is one of the Mid South’ s leading commercial landscape installation and maintenance companies. Pugh’s Earthworks provides the highest quality landscaping services available. We are Memphis landscape maintenance experts. Our team is committed to acting with the utmost of integrity with our business operations and for clients and the communities we serve. Every job we do is backed by our 100% customer satisfaction guarantee. We are one of the largest landscape design, installation and maintenance firms in the Mid South area. Our clients include some of the premier office buildings, hotels, hospitals, churches and cemeteries in the cities we operate. In addition to the commercial customers we serve, we also provide landscape services for Home Owners Associations, Condo Owners Associations and individual residential home owners as well. Our staff has years of experience and can handle projects of any size. Pugh’s Earthworks was originally started by Mark Pugh. Our firm has been in business since 1992. Over the past 25 years, we have grown rapidly. In all that time and throughout all that growth, we have remained true to our motto, Big Company Strength, Small Company Values! Regardless of the size of the client we are working for, our staff will deliver the best possible service, while treating each client with the utmost of respect. In a word, “We Love Our Customers” and “We Appreciate The Opportunity To Serve.” Pugh's Earthworks is an industry partner of the Institute of Real Estate Management Arkansas Chapter! IREM® is an international force of 20,000 individuals united to advance the profession of real estate management. Through training, professional development, and collaboration, IREM® supports our members and others in the industry through every stage of their career. We believe in our people, and we provide the tools they need to succeed. We open doors, we forge connections, and we help show the way forward. Backed by the power that comes with being an affiliate of the National Association of REALTORS®, we add value to our members, who in turn add value to their teams, their workplaces, and the properties in their commercial and residential portfolios. Our memberships empower college students, young professionals, and industry veterans who are committed to career advancement. Earning our credentials, including the CPM®, ARM®, ACoM, and AMO®, demonstrates a commitment to, and passion for, good management. These credentials, along with our courses and array of resources, all exist with one goal in mind – to make a difference in the careers of those who manage. Pugh's Earthworks is a proud Industry Partner of IREM® and stays active in the various organizations that operate in the markets they serve including Arkansas.  IREM® Industry Partners Landscape - Pugh's Earthworks Commercial Irrigation, Landscaping, Maintenance,& Pest Control Pugh's Earthworks, one of the Mid South' s leading commercial landscape installation and maintenance companies. From its inception the company has continued its commitment to quality, integrity and superior service. Pugh's Earthworks provides the highest quality landscaping services and commercial [...]

Pugh’s Earthworks uses strategic analysis in job selection and client testimonials reflect positive results

Pugh's Earthworks Big Company Strength and Small Company Values!   Pugh’s Earthworks is one of the Mid South’ s leading commercial landscape installation and maintenance companies. Pugh’s Earthworks provides the highest quality landscaping services available. We are Memphis landscape maintenance experts. Our team is committed to acting with the utmost of integrity with our business operations and for clients and the communities we serve. Every job we do is backed by our 100% customer satisfaction guarantee. We are one of the largest landscape design, installation and maintenance firms in the Mid South area. Our clients include some of the premier office buildings, hotels, hospitals, churches and cemeteries in the cities we operate. In addition to the commercial customers we serve, we also provide landscape services for Home Owners Associations, Condo Owners Associations and individual residential home owners as well. Our staff has years of experience and can handle projects of any size. Pugh’s Earthworks was originally started by Mark Pugh. Our firm has been in business since 1992. Over the past 25 years, we have grown rapidly. In all that time and throughout all that growth, we have remained true to our motto, Big Company Strength, Small Company Values! Regardless of the size of the client we are working for, our staff will deliver the best possible service, while treating each client with the utmost of respect. In a word, “We Love Our Customers” and “We Appreciate The Opportunity To Serve.” Pugh's Earthworks uses strategic analysis in job selection and client testimonials reflect positive results! Job Contract Analysis As the old adage goes, you cannot try to be all things to all people. Pugh's Earthworks management realizes that their specialty is Commercial Landscape design, installation and maintenance. They focus on being the best they can be in the markets they serve and have the client testimonials to back up their expertise and commitment to excellence.  I started to think about what may be involved in complete and accurate analysis in contract review and found an interesting article in Lawn and Landscape Magazine that speaks well to that process. Pre-screen and qualify your prospects You must find ways to work smarter, not harder. This starts with implementing a solid, well-structured pre-screening and qualifying program. The program should be documented and trained so several people in your organization can do the screening and pre-qualifying of the prospects that call. Building the program has a number of facets to it: Pre-screening This is the first step where you make sure that the prospect’s project aligns with the work you do. The prospect may need a large tree removed from their property. You do not do arborist work, so you can let the prospect know that you do not offer this service. At that point you can end the call or refer the prospect to a company that you know does good work. Be careful when referring work to another contractor. The work they do reflects directly back to you. Referring to the [...]

Pugh’s Earthworks is Chartered and Licensed with the Tennessee Department of Agriculture

Pugh's Earthworks Big Company Strength and Small Company Values!   Pugh’s Earthworks was originally started by Mark Pugh. Our firm has been in business since 1992. Over the past 25 years, we have grown rapidly. In all that time and throughout all that growth, we have remained true to our motto, Big Company Strength, Small Company Values! Regardless of the size of the client we are working for, our staff will deliver the best possible service, while treating each client with the utmost of respect. In a word, “We Love Our Customers” and “We Appreciate The Opportunity To Serve.” We are now one of the Mid South’ s leading commercial landscape installation and maintenance companies. Pugh’s Earthworks provides the highest quality landscaping services available. We are Memphis landscape maintenance experts. Our team is committed to acting with the utmost of integrity with our business operations and for clients and the communities we serve. Every job we do is backed by our 100% customer satisfaction guarantee. Pugh's Earthworks is Chartered and Licensed with the Tennessee Department of Agriculture!   Pugh's Earthworks Pugh's Earthworks closely aligns with the states in which we do business. For example in the state of Tennessee we have obtained the charter and license to operate as a landscaping company. Maintaining these credentials is an ongoing educational process which our team gladly and proudly adheres to. Below is information from the state of Tennessee Department of Agriculture website that details individual and corporate responsibilities and actions required to obtain and maintain these important credentials. Tennessee Department of Agriculture Charter and License The license examination fee is $150, and application must be made by the 10th of the month that precedes the month of exam. License applicants must be commercially certified prior to the examination date. Applicants, with the exception of the AGE category, must qualify for the examination by one of three ways: have two years verifiable experience working under a licensee in that category, or have a four-year college degree with major studies in a related field, or hold a similar license in another state. License examinations are only offered in Nashville in the months of January, April, July, and October. The examination consists of two parts, the first in a multiple-choice written format. The second part involves specimen identification. A score of 70 percent is considered passing for each part. Failure on either part requires reexamination on both parts. Test results are made available on the same day at the testing site, and examinants with a passing score can apply for a license immediately. A pro-rated fee is required of $20 per license category per year. Licensees are held accountable for all pesticide applications and required pesticide recordkeeping. Licensees are expected to work full-time at the chartered firm, but are not required to be on-site at each application. However, at least one commercially certified person is required to be on site at each application. TAPA also requires the licensed supervision of pesticide applications inside certain commercial [...]

Pugh’s Earthworks does its part for water conservation.

Pugh's Earthworks Big Company Strength and Small Company Values! Professional Landscaping & Lawn Maintenance Services We are one of the Mid South’ s leading commercial landscape installation and maintenance companies. From its inception, our company has continued its commitment to quality, integrity and superior service. We provide the highest quality landscaping services and commercial grounds management for various commercial properties and HOA’s common areas. Mark Pugh started the lawn business in 1992 in a $500 truck with his phone number on it. Just 21 years later Pugh’s Earthworks has expanded markets to include Nashville TN and Little Rock AR. We now operate 60 trucks, while still retaining the very first commercial account we ever contracted with. That customer is Memphis Hunt and Polo Club. An experienced commercial landscaping company of over 200 employees, with certification and educational degrees in horticulture as well as years of experience, Pugh’s Earthworks caters to the landscaping needs of different commercial businesses and industrial properties as well as HOA’s common areas. Pugh's Earthworks utilizes the services of Flyline Search Marketing to manage their online marketing and sales platform.  Flyline has worked with businesses throughout the United States and has produced tremendous sales growth. A great thing about Flyline is they bring a comprehensive approach to the table. They will help to develop lead streams while also reducing dependence on wire orders. They will manage social media, build brand recognition and enhance index information with the search engines. One of the greatest things customers have expressed about Flyline Search Marketing is their humble, dedicated and customer first approach. As the CEO Mark Lein likes to say, “we always put the customer first”. Pugh's Earthworks does its part for water conservation! Pugh's Earthworks Irrigation System Water Conservation Pugh's Earthworks is very focused on the need for water conversation. Throughout our landscape design process, we use techniques for irrigation, plant use and chemical application that are good for the environment. We have studied the science of conservation and obtained the licenses and certifications necessary to be specialists in the landscaping industry. We also subscribe to many industry trade journals to keep us updated on what is happening in the world of landscape design and conservation. One such trade magazine is Lawn and Landscape Magazine in which the Pugh's Earthworks success story was featured. The August 2017 edition of Lawn and Landscape Magazine featured Pugh’s Earthworks and the transition from brothers to business partners.  Read more here: http://magazine.lawnandlandscape.com/article/august-2017/brotherly-love.aspx Also in a fairly recent publication, the issue of water conservation and drought was explored. A very good article addressing this was written by Dr. Melinda Knuth, “Future water availability could change the American landscape. ”Melinda Knuth, PhD Texas A&M    Drought perception The public tends to have a skewed perception of drought and Knuth’s research shows that people often perceive a drought when there actually isn’t one occurring. Consequently, the team found that attitudes toward water conservation between those who correctly perceive they are in a drought differs from those who correctly perceive they’re not in [...]

Pugh’s Earthworks can assist with creating and maintaining a low maintenance commercial landscape

Pugh's Earthworks Big Company Strength and Small Company Values!   Pugh’s Earthworks is one of the Mid South’ s leading commercial landscape installation and maintenance companies. Pugh’s Earthworks provides the highest quality landscaping services available. We are Memphis landscape maintenance experts. Our team is committed to acting with the utmost of integrity with our business operations and for clients and the communities we serve. Every job we do is backed by our 100% customer satisfaction guarantee. We are one of the largest landscape design, installation and maintenance firms in the Mid South area. Our clients include some of the premier office buildings, hotels, hospitals, churches and cemeteries in the cities we operate. In addition to the commercial customers we serve, we also provide landscape services for Home Owners Associations, Condo Owners Associations and individual residential home owners as well. Our staff has years of experience and can handle projects of any size. Pugh’s Earthworks was originally started by Mark Pugh. Our firm has been in business since 1992. Over the past 25 years, we have grown rapidly. In all that time and throughout all that growth, we have remained true to our motto, Big Company Strength, Small Company Values! Regardless of the size of the client we are working for, our staff will deliver the best possible service, while treating each client with the utmost of respect. In a word, “We Love Our Customers” and “We Appreciate The Opportunity To Serve.” Pugh's Earthworks can assist with creating and maintaining a low maintenance commercial landscape! Pugh's Earthworks recommends to clients that an efficient landscape design should be approached with "room" design mentality. Below is a response to a Q&A correspondence. Q: What should a good landscape design include? A: The winter months are a good time to work on a landscape design, whether you are dealing with new property void of any plantings, or renovating an older landscape. Many people think about design as simply “plants” or “plant placement,” which is not a good approach. Rather, think about design as creating outdoor “rooms” that are functional, aesthetic, livable, and maintainable. Rooms are the space created among various landscape objects, whether plants, fences, ponds, patios, etc. Various furnishings fill these outdoor rooms and activities take place in these rooms, just as rooms function in your home. Many landscapes are organized such that there is no reason to go outside and enjoy outdoor spaces; developing functional rooms will enable you to do so. Part of a smart room design is to create a commercial landscape that is low maintenance. Properly designed these types or landscapes are efficient, environmentally healthy and safe thousands of dollars on wasted maintenance. Hiring a professional and certified landscape design firm like Pugh's Earthworks will ensure that your commercial property contains the components necessary to be low maintenance. Creating a low maintenance commercial landscape does not mean you have to sacrifice beautify and creativity. The whole idea is to have a landscape that is inviting and relaxing so [...]

Pugh’s Earthworks works closely with their customers every step of the landscape design process

Pugh's Earthworks Big Company Strength and Small Company Values!   Pugh’s Earthworks was originally started by Mark Pugh. Our firm has been in business since 1992. Over the past 25 years, we have grown rapidly. In all that time and throughout all that growth, we have remained true to our motto, Big Company Strength, Small Company Values! Regardless of the size of the client we are working for, our staff will deliver the best possible service, while treating each client with the utmost of respect. In a word, “We Love Our Customers” and “We Appreciate The Opportunity To Serve.” We are now one of the Mid South’ s leading commercial landscape installation and maintenance companies. Pugh’s Earthworks provides the highest quality landscaping services available. We are Memphis landscape maintenance experts. Our team is committed to acting with the utmost of integrity with our business operations and for clients and the communities we serve. Every job we do is backed by our 100% customer satisfaction guarantee. Pugh's Earthworks works closely with their customers every step of the landscape design process!   Pugh's Earthworks offers a series of Q&A on their website. Interesting and good questions are often posted by prospects and customers. Like the one below where a customer asks about the process of the landscape design process. The folks at Pugh's Earthworks have the training, knowledge and dedication to help commercial and residential clients every step of the landscape design process. Our team will not stop the process until our customers are 100% delighted with the outcome. Q: After I have decided upon the landscape rooms of my design, what are my next steps in the design process? A: Now that you have thought about your property in terms of rooms and established some priorities, it’s time to walk around your property and inventory and evaluate it. Doing so will help you objectively consider its positive aspects and limitations. There may be some things that are not possible once the property (site) is inventoried, while new possibilities may emerge. In any case, your design priorities must fit the site, or you will have problems. For example, planting a rose garden (a priority) in a shaded site (site inventory) will quickly lead to decline in rose quality. A decision needs to be made; modify the planting and install shade-loving plants in that area, or modify the site by removing trees and/or thinning out tree branches to improve sunlight for the roses. Begin by making a scaled drawing of your property; this is the “base plan.” Include property lines, house, garage, other structures, driveway, and sidewalks on this plan. Pugh's Earthworks is one of the Mid South’ s leading commercial landscape installation and maintenance companies. We provide the highest quality landscaping services available. We are Memphis landscape maintenance experts. Our team is committed to acting with the utmost of integrity with our business operations and for clients and the communities we serve. Every job we do is backed by our 100% customer satisfaction guarantee. Our Quality [...]

Pugh’s Earthworks is a member of the National Association of Landscape Professionals

Pugh's Earthworks Big Company Strength and Small Company Values! Professional Landscaping & Lawn Maintenance Services We are one of the Mid South’ s leading commercial landscape installation and maintenance companies. From its inception, our company has continued its commitment to quality, integrity and superior service. We provide the highest quality landscaping services and commercial grounds management for various commercial properties and HOA’s common areas. Mark Pugh started the lawn business in 1992 in a $500 truck with his phone number on it. Just 21 years later Pugh’s Earthworks has expanded markets to include Nashville TN and Little Rock AR. We now operate 60 trucks, while still retaining the very first commercial account we ever contracted with. That customer is Memphis Hunt and Polo Club. An experienced commercial landscaping company of over 200 employees, with certification and educational degrees in horticulture as well as years of experience, Pugh’s Earthworks caters to the landscaping needs of different commercial businesses and industrial properties as well as HOA’s common areas. Pugh's Earthworks is a member of the National Association of Landscape Professionals! Pugh's Earthworks Industrial Landscape National Association of Landscape Professionals No matter what business you are in, it is beneficial to participate in the industry groups that focus on your trade. The educational, networking and social benefits of being a member are invaluable. The management team at Pugh's Earthworks is well aware of this. They are members of the National Association of Landscape Professionals which was formerly know as the Professional Land Care Network (PLANET). The National Association of Landscape Professionals (NALP) is the culmination of the Associated Landscape Contractors of America (ALCA) founded in 1961.  The ALCA actually sponsored the NASA Clean Air Study. The results of this study were published in 1989. The ALCA formed the Foliage for Clean Air Council soon after but due to lack of funding it had to be discontinued.  The ACLA did create the Certified Landscape Professional (CLP) credential. This credential is now know as the Landscape Industry Certified program. The Pugh's Earthworks team is able to take advance of the continuing education and reports on industry trends via their membership with the NALP. For example the NALP, due to Covid, is offering online classes. In early November members can learn about Construction Safety. This is an important topic for all landscape technicians in order to navigate the dangers inherent with working on landscape design sites. Students learn about hazard recognition, abatement and prevention. As advertised, landscape companies that become members of the National Association of Landscape Professionals reap the benefits of membership by growing their business, improving operations, increasing profits and standing out from the competition. The NALP is also an advocate for of the industry by being vocal about laws, regulations and employment of professional landscapers. Pugh's Earthworks is a shinning example of a first class landscaping company. We back our performance with a satisfaction guarantee. Our Quality Assurance Guarantee Pugh’s Earthworks offers an excellent quality assurance program. We are licensed and insured and stand behind all of the work that [...]