Pugh’s Earthworks is a Premiere Customer First Commercial Landscaping Business

Pugh's Earthworks I recently ran across an article from the National Association of Landscape Professionals (NALP) that spoke to the importance of proper etiquette when it comes to Commercial Landscaping. Like any industry, treating customers like they are the most important is critical to any sustainable business model. Pugh's Earthworks is a premiere Commercial Landscaping Business in the Mid-South. Customers that utilize our services not only receive top quality services, but they also receive the respect and proper manners they deserve. The article was a good reminder that manner's matter. When you read the testimonials from the Pugh's Earthworks customers, it is clear our team fully embraces that fact. Below is an example: Testimonials “Act of Kindness.  So much of the time we only complain, but today I want to let you know of an extreme act of kindness expressed to me.  I was blowing the leaves off my carport and off my driveway when all of a sudden 8 young men with leave blowers came over and they blew the leaves off my entire front yard and added them to the ones they were cleaning up.  It took them less than 5 minutes, but I will remember this for the rest of my life.  We are elderly & my husband is a disabled veteran so I am sure you can tell how much this helped me.  Kudos to Pugh’s for hiring such compassionate & hard-working young men!” P. Harper Greenbrook The Pugh's Earthworks management team organizes periodic training classes for all employees. These cover the basics of safety, equipment handling and of course the proper interaction with all valuable customers. According to the NALP article, below are some of the basic principles a well-run service company like Pugh's Earthworks always follows: Commercial Landscaping Business Be Courteous This is the most basic level of etiquette all your employees should practice. Teach them to always be aware of people and train them to wave or smile at the customer or even passersby. Throttling down a blower or string trimmer as a neighbor walk by is a sign of respect. Your crews should know to behave on jobsite and refrain from horseplay or obscene language. Body language is also important. Teach your team members to make eye contact with the client when they’re speaking. This lets the customer know you are giving them your full attention. Discourage fidgeting or having a closed-off stance as this gives off the impression that you are not engaged in the conversation. Be Personal It means a lot to be known and taking the time to address your customers by their names when you are on their property helps them feel like they are not just a number in your book of business. If your crews struggle to remember all the names, provide them a cheat sheet they can look at before starting a job. Taking the time to look over the property and inform the client of any potential issues you see also shows you care about [...]

Pugh’s Earthworks Provides Expert Landscaping and Lawn Maintenance for Cemeteries

Pugh’s Earthworks Services Large Cemeteries in the Mid-South There are an estimated 108 cemeteries in Memphis TN. Pugh's Earthworks is a Preferred and Trusted Commercial Landscaping Company in the Memphis market. Landscaping and Lawn Maintenance for Cemeteries is a very unique practice and requires additional training and skill. In order to design a functional and appealing cemetery, the design steps used in traditional Commercial Property Landscape Design, are quite different. Pugh’s Earthworks offers landscaping, lawn maintenance and grounds maintenance services for cemeteries and funeral homes. Some of the largest and best-managed cemeteries in the mid-south have hired Pugh’s Earthworks. Our staff has the expertise and skill to professionally service these facilities. The process begins with members of the Pugh's Earthwork's Design Team meeting with the property owners. Clearly this is a critical step. Issues regarding proper land utilization and how to ensure long term functionality are discussed. As Cemetaries are places to visit loved ones, they need to be a place of serenity and calm. The Pugh's Earthworks team will work with the owners regarding the proper landscape and colors to be used for benches and fountains. Typically, colors that are more neutral are chosen. People generally do not prefer loud and bright colors. Next there are numerous decisions to be agreed upon when it comes to plants, trees, hardscapes, softscapes and fences. Again, as a Cemetery is a place of reflection, much consideration must be given to the trees and plants that are native to the region. Then deciding on walkways, fountains, lighting and flower beds comes into play. The professionals at Pugh's Earthworks take every step in this joint partnership with the owners very seriously. In the end, our team delivers every time and exceeds expectations. Signage is an important issue. Cemeteries especially large ones can be a maze to navigate. Without navigation signs, patrons can become frustrated. Of course, there are signs for multiple purposes like Directional, Information or even Temporary. Regardless of their purpose, each sign must be created to flow with the aesthetics of the Cemetery environment. Pugh's Earthworks also has the expertise to properly establish drainage systems to keep the Cemetery Landscape healthy, functional and beautiful. In addition, our team will also work closely with the owners regarding the expected grave capacity of the property. This is a critical design component. In modern times and in more populated parts of the world, land space has become a serious problem. Such things as Skyscraper Cemeteries that can house Urns of loved ones and Stacking of Coffins or burial in a vertical verses horizonal method are now being used. Land is a shrinking commodity. To summarize, the Professionals at Pugh's Earthworks are the folks to call if you are needing a Cemetery Design and ongoing Landscape Maintenance.   Pugh’s Earthworks is a large landscape and lawn maintenance firm. We own and operate 5 landscape offices, located in Tennessee, Mississippi and Arkansas. Our firm has the precise equipment and personnel needed to deliver professional grounds maintenance services [...]

Pugh’s Earthworks is an industry partner of the Institute of Real Estate Management Arkansas Chapter

Pugh's Earthworks Big Company Strength and Small Company Values!   Pugh’s Earthworks is one of the Mid South’ s leading commercial landscape installation and maintenance companies. Pugh’s Earthworks provides the highest quality landscaping services available. We are Memphis landscape maintenance experts. Our team is committed to acting with the utmost of integrity with our business operations and for clients and the communities we serve. Every job we do is backed by our 100% customer satisfaction guarantee. We are one of the largest landscape design, installation and maintenance firms in the Mid South area. Our clients include some of the premier office buildings, hotels, hospitals, churches and cemeteries in the cities we operate. In addition to the commercial customers we serve, we also provide landscape services for Home Owners Associations, Condo Owners Associations and individual residential home owners as well. Our staff has years of experience and can handle projects of any size. Pugh’s Earthworks was originally started by Mark Pugh. Our firm has been in business since 1992. Over the past 25 years, we have grown rapidly. In all that time and throughout all that growth, we have remained true to our motto, Big Company Strength, Small Company Values! Regardless of the size of the client we are working for, our staff will deliver the best possible service, while treating each client with the utmost of respect. In a word, “We Love Our Customers” and “We Appreciate The Opportunity To Serve.” Pugh's Earthworks is an industry partner of the Institute of Real Estate Management Arkansas Chapter! IREM® is an international force of 20,000 individuals united to advance the profession of real estate management. Through training, professional development, and collaboration, IREM® supports our members and others in the industry through every stage of their career. We believe in our people, and we provide the tools they need to succeed. We open doors, we forge connections, and we help show the way forward. Backed by the power that comes with being an affiliate of the National Association of REALTORS®, we add value to our members, who in turn add value to their teams, their workplaces, and the properties in their commercial and residential portfolios. Our memberships empower college students, young professionals, and industry veterans who are committed to career advancement. Earning our credentials, including the CPM®, ARM®, ACoM, and AMO®, demonstrates a commitment to, and passion for, good management. These credentials, along with our courses and array of resources, all exist with one goal in mind – to make a difference in the careers of those who manage. Pugh's Earthworks is a proud Industry Partner of IREM® and stays active in the various organizations that operate in the markets they serve including Arkansas.  IREM® Industry Partners Landscape - Pugh's Earthworks Commercial Irrigation, Landscaping, Maintenance,& Pest Control Pugh's Earthworks, one of the Mid South' s leading commercial landscape installation and maintenance companies. From its inception the company has continued its commitment to quality, integrity and superior service. Pugh's Earthworks provides the highest quality landscaping services and commercial [...]

Pugh’s Earthworks uses strategic analysis in job selection and client testimonials reflect positive results

Pugh's Earthworks Big Company Strength and Small Company Values!   Pugh’s Earthworks is one of the Mid South’ s leading commercial landscape installation and maintenance companies. Pugh’s Earthworks provides the highest quality landscaping services available. We are Memphis landscape maintenance experts. Our team is committed to acting with the utmost of integrity with our business operations and for clients and the communities we serve. Every job we do is backed by our 100% customer satisfaction guarantee. We are one of the largest landscape design, installation and maintenance firms in the Mid South area. Our clients include some of the premier office buildings, hotels, hospitals, churches and cemeteries in the cities we operate. In addition to the commercial customers we serve, we also provide landscape services for Home Owners Associations, Condo Owners Associations and individual residential home owners as well. Our staff has years of experience and can handle projects of any size. Pugh’s Earthworks was originally started by Mark Pugh. Our firm has been in business since 1992. Over the past 25 years, we have grown rapidly. In all that time and throughout all that growth, we have remained true to our motto, Big Company Strength, Small Company Values! Regardless of the size of the client we are working for, our staff will deliver the best possible service, while treating each client with the utmost of respect. In a word, “We Love Our Customers” and “We Appreciate The Opportunity To Serve.” Pugh's Earthworks uses strategic analysis in job selection and client testimonials reflect positive results! Job Contract Analysis As the old adage goes, you cannot try to be all things to all people. Pugh's Earthworks management realizes that their specialty is Commercial Landscape design, installation and maintenance. They focus on being the best they can be in the markets they serve and have the client testimonials to back up their expertise and commitment to excellence.  I started to think about what may be involved in complete and accurate analysis in contract review and found an interesting article in Lawn and Landscape Magazine that speaks well to that process. Pre-screen and qualify your prospects You must find ways to work smarter, not harder. This starts with implementing a solid, well-structured pre-screening and qualifying program. The program should be documented and trained so several people in your organization can do the screening and pre-qualifying of the prospects that call. Building the program has a number of facets to it: Pre-screening This is the first step where you make sure that the prospect’s project aligns with the work you do. The prospect may need a large tree removed from their property. You do not do arborist work, so you can let the prospect know that you do not offer this service. At that point you can end the call or refer the prospect to a company that you know does good work. Be careful when referring work to another contractor. The work they do reflects directly back to you. Referring to the [...]

Pugh’s Earthworks provides amazing landscape design and maintenance for cemeteries.

Pugh's Earthworks Big Company Strength and Small Company Values!   Pugh’s Earthworks was originally started by Mark Pugh. Our firm has been in business since 1992. Over the past 25 years, we have grown rapidly. In all that time and throughout all that growth, we have remained true to our motto, Big Company Strength, Small Company Values! Regardless of the size of the client we are working for, our staff will deliver the best possible service, while treating each client with the utmost of respect. In a word, “We Love Our Customers” and “We Appreciate The Opportunity To Serve.” We are now one of the Mid South’ s leading commercial landscape installation and maintenance companies. Pugh’s Earthworks provides the highest quality landscaping services available. We are Memphis landscape maintenance experts. Our team is committed to acting with the utmost of integrity with our business operations and for clients and the communities we serve. Every job we do is backed by our 100% customer satisfaction guarantee. Pugh's Earthworks provides amazing landscape design and maintenance for cemeteries! Pugh's Earthworks Landscaping Cemetery Landscaping There is much to consider when designing and maintaining the landscape of a cemetery. Attention to detail is paramount. Typically the best designs deliver a flowing landscape. Consideration of plant and tree types is important. For example tree size and trees that do not bear fruit or nuts are all factors to consider. Then there is the careful examination of the soil and climate of the region to factor in. Often man made ponds are added to the cemetery landscape to add an element of peace and serenity.  Some options of trees are the birch tree, the weeping willow and the sugar maple. These varieties of trees offer a peaceful look and they attract local bird species and other wildlife. The professional and certified landscape technicians work closely with the infrastructure development team for a cemetery. There are numerous things to consider as the cemetery is being built such as proper installation of drainage piping, water supply piping, sewer piping and storm drainage. This calls for a skilled landscape design crew like Pugh's Earthworks so that the plants, trees and walk ways are aligned with the overall cemetery design. When you consider the permanence of a cemetery as a community addition, the careful planning and coordination by the architects and landscape technicians is critical. Often city planners take input from the community members so that final product is one that leaves the community with a proud addition to its overall appearance. The selection process of a building company and landscape company is normally done through a bidding and presentation process. Pugh’s Earthworks offers landscaping, lawn maintenance and grounds maintenance services for cemeteries and funeral homes. Some of the largest and best-managed cemeteries in the mid-south have hired Pugh’s Earthworks. Our staff has the expertise and skill to professionally service these facilities. We own and operate 5 landscape offices, located in Tennessee, Mississippi and Arkansas. Our firm has the precise equipment [...]

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