Pugh’s Earthworks Blog
Pugh’s Earthworks was originally started by Mark Pugh. Our firm has been in business since 1992. Over the past 25 years, we have grown rapidly. In all that time and throughout all that growth, we have remained true to our motto, Big Company Strength, Small Company Values! Regardless of the size of the client we are working for, our staff will deliver the best possible service, while treating each client with the utmost of respect. In a word, “We Love Our Customers” and “We Appreciate The Opportunity to Serve.”
Some companies talk about providing quality service but that can be just lip service. Pugh’s Earthworks offers an excellent quality assurance program. We are licensed and insured and stand behind all of the work that we perform with our quality assurance guarantee.
QUALITY POLICY
It is the goal of Pugh’s Earthworks to provide our customers, both internal and external, with services, which meet or exceed their expectations. We recognize that one of the most important assets we possess, enabling us to achieve this goal, is our professional staff. We strongly encourage all of our people to take the pride of ownership in all the work they do. To this end we commit ourselves to strive in all we do for total customer satisfaction.
TOTAL CUSTOMER SATISFACTION
Management guarantees that ongoing support of these goals is our highest priority. We must never lose sight that customer satisfaction is a direct measure of our performance. Working together as a team, making use of all our talents and expertise, we will accomplish our objective.
“We Love Our Customers” and Appreciate The Opportunity to Serve.”
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Pugh’s Earthworks Provides Expert Commercial Landscaping Services for Retail and Offices
Pugh's Earthworks Our firm specializes in delivering professional landscape and monthly lawn maintenance programs for Retail & Office clients in our service area. Pugh’s Earthworks has more than 20 years' experience in the landscaping and lawn maintenance business. We started as a very small operation, with a hand full of employees and a few pieces of equipment. Today, we operate five landscape offices, spread throughout Tennessee, Mississippi and Arkansas. One of our many lines of business is Retail and Office Landscaping. Retail Office Commercial Landscaping Pugh's Earthworks is a premier commercial landscaping firm for Memphis, Nashville, Jackson, Littlerock and Southaven. Our full-service commercial landscaping services include everything from designing a new landscape or enhancing an existing one to installing plants and other materials. For example, we can plant trees and shrubs in your parking lot or around your office building so that they'll provide shade during hot summer days. We also offer irrigation systems, stone patios and walkways as well as decorative lighting options to make sure that your property looks great when it's dark outside. One of the specialties of Pugh's Earthworks is commercial landscaping. We have full-service landscape design teams dedicated to enhancing the look and feel of commercial properties. Our commercial landscape design and maintenance services can be used to create a warm welcome for customers and clients, or they can be used as an effective tool to help businesses stand out from competitors in their industry. Our designers have extensive experience working with retail stores, restaurants and other businesses that rely on client traffic for revenue. They will work with you to develop a plan that suits your needs while adding value both aesthetically and financially (e.g., by increasing foot traffic). Pugh's Earthworks is an award-winning landscaping company that provides commercial landscape design services to businesses and organizations in Memphis, Nashville, Southaven, Jackson and Little Rock. We are committed to providing the best possible customer experience. We take pride in our work, and it shows! Our commercial landscape design service can help you create a warm welcome for customers or clients at your business by improving the appearance of your property with plantings, hardscaping elements such as patios or walkways, irrigation systems and more. We also offer maintenance plans tailored specifically for your needs so that you don't have to worry about keeping up with routine upkeep like mowing grass or weeding flower beds--we'll do it all for you! As Pugh's Earthworks is a full-service landscape design company serving the Mid-South Region, we naturally offer a wide range of landscaping services for commercial and residential properties. Whether you need help with your retail store, office or industrial property; or if you want to add curb appeal to your medical facility, we can do it all! If you're looking for professional landscaping services in Memphis TN area, then look no further than Pugh's Earthworks. Our commercial landscape design and maintenance services can be used to create a professional welcome for customers and clients at your business. We [...]
Speak with a Pugh’s Earthworks Professional When Shopping for a Top Commerical Landscaping Firm
Pugh's Earthworks Pugh's Earthworks is a Top Commercial Landscaping Firm in Memphis, TN. We have many offerings to our clients, including Commercial Landscaping, Landscape Design, Water Features, Outdoor Lighting, Irrigation Systems and Retaining Walls Installation. Our team of professionals will work with you to create an outdoor space that meets all of your needs and fits within your budget. Commercial Landscaping Commercial landscaping is the installation of plants and other materials in a manner that is aesthetically pleasing, functional, and practical. This type of landscaping can be used to increase property value by creating an attractive environment for customers and employees alike. Commercial landscaping can also help save money on heating costs by providing shade during hot summer months or insulation against cold winter winds. It is important to note that not all companies involved with commercial landscaping are the same; some specialize in specific areas such as irrigation systems or tree trimming while others offer full-service packages including everything from tree planting to mulching removal services at one low price per month. Landscape Design Landscape design is the process of planning, designing and implementing a landscape. Landscape designers create outdoor spaces that are aesthetically pleasing, functional and sustainable. Landscape design is a creative process that integrates horticulture and design principles to create outdoor spaces that respond to their setting while also addressing client needs. It involves site analysis, research into available resources (including climate), observation of existing conditions on-site as well as off-site research into similar projects elsewhere in order to inform your vision for this particular project. A good designer should consider all aspects of sustainability when designing your space such as using native plants where possible; sourcing materials locally if at all possible; reducing energy consumption through passive solar gain or other means such as rainwater harvesting systems; incorporating rain gardens into existing lawn areas so they do not have to be irrigated during drought seasons. Top Commercial Landscaping Firm Water Features Water features are another great way to create a relaxing environment, and they can also be used to create a focal point in the landscape. A water feature can filter rainwater, helping it to infiltrate into the soil where it will benefit plants instead of running off into rivers or storm drains. A water feature can make a statement by itself; however, if you have limited space and budget for an elaborate design then consider using only part of the idea: perhaps just adding some pots with plants around your existing pond or installing an outdoor fountain near your front door so people see it when they arrive at your home. Outdoor Lighting Use lighting to highlight certain features of your landscape, create a dramatic effect or create an outdoor dining experience. Lighting can be used to highlight certain features of the landscape, such as trees and plants. This will make them appear more prominent in relation to other areas of the garden and help visitors understand what you want them to notice first when they enter your [...]
Choose Pugh’s Earthworks for All of Your Commercial Landscaping Needs
Pugh's Earthworks If you want to enhance the look of your business property, contact Pugh's Earthworks for our commercial landscaping services. Our experienced team of certified commercial landscaping professionals can add beauty to your property by keeping it looking great with our commercial lawn care services. Pugh's Earthworks is a family-owned and operated business that has been in the landscaping industry for over 40 years. We are certified by the Tennessee Landscape Contractors Association, licensed by the Tennessee Department of Agriculture, and have a full-time staff of certified landscaping technicians. Our years of experience allow us to provide our customers with quality workmanship at an affordable price. Commercial Landscaping Services Pugh's Earthworks is a family-owned business that has been providing commercial landscaping services to businesses, hospitals and more in Memphis, Nashville, Littlerock and Southaven since 1988. We offer a wide range of services including: commercial lawn maintenance tree removal stump grinding (stump removal) For more information about our commercial landscaping services or to schedule an appointment with one of our experts today! Certified Commercial Landscaping Professionals Our commercial landscaping services are available in Memphis, Nashville, Jackson, Littlerock and Southaven. We provide our commercial clients with a wide range of landscape design and installation services. We are available to help your business succeed! If you have any questions or would like to schedule an appointment with one of our certified technicians, please call us today. Our friendly staff will be happy to assist you with any questions or concerns that you may have about your property's exterior appearance. Our experienced teams of commercial landscapers can add beauty to your business property by keeping your landscape looking amazing with our commercial lawn care services. We offer a variety of services, including: Lawn mowing and trimming. Pressure cleaning and power washing Tree trimming and removal. We, at Pugh's Earthworks, provide commercial landscaping services to businesses, hospitals and more in Memphis, Nashville, Littlerock and Southaven. Our team of experts has been helping clients create beautiful outdoor environments for decades. We work with our clients to develop custom designs that fit their needs and budgets so you can enjoy the benefits of an elegant outdoor space without breaking your budget or sacrificing quality craftsmanship. Conclusion Whether you're looking for commercial landscaping services or just want to learn more about our services, contact us today. We'll be happy to answer any questions you have and schedule an appointment for service. Pugh's Earthworks Premier Mid-South Landscaping Company Pugh's Earthworks is strategic with selecting business partners to help them deliver the top-quality results to their many customers. From selecting high quality equipment to hiring conscientious and dedicated employees, the Pugh's brothers do not take short cuts. This is true of their vendor selection for online digital marketing. Comprehensive Marketing For Pugh’s Earthworks Press Release: April 7, 2018 The owners of Pugh’s Earthworks, Mark Pugh, Michael Pugh and Tim Pugh announced that they have hired Flyline Search Marketing to deliver a comprehensive Internet Marketing program for the Earthworks [...]
For All of Your Commercial Landscaping Needs, Pugh’s Earthworks is Your Trusted Partner
Pugh's Earthworks Pugh's Earthworks is a Complete Service Commercial Landscaping business that specializes in commercial and residential services. Our company is based in Memphis Tennessee. However, we also have strategically selected to establish offices in Nashville and Jackson TN as well as Littlerock AR and Southaven MS. Pugh's Earthworks is a premier and trusted Commercial Landscaping Company in this Mid-South Region. We offer a wide range of services, including: Commercial Services Lawn Maintenance Sod Installation Flower Installation Hardscapes (Retaining walls, patios, etc.) Complete Service Commercial Landscaping Lawn maintenance is important for the health of your lawn. Although it may seem like a lot of work, it's not hard to do and can actually be fun! Lawn maintenance includes watering, mowing and fertilizing. Watering your lawn will help keep it green and healthy by allowing the roots to grow deep into the soil where they can get more nutrients from decaying organic matter. Proper watering also helps prevent fungus and other diseases that affect the grass blades themselves. Mowing regularly will keep vegetation at an even height so that water penetration into the soil is efficient. Fertilizers should be applied in spring before new growth occurs (usually March-April), then again in late August through early September before winter sets in Sod Installation Sod is a great way to add greenery and privacy to your property. Sod also provides color, texture and an opportunity for you to create an outdoor oasis. The sod installation process includes rolling out the pieces of sod in rows, cutting them with scissors where they meet other pieces, removing any grass clippings left on top of the soil, watering thoroughly and then keeping an eye on how quickly new roots grow through it so that you can trim them back at regular intervals (no more than once per month). Flower Installation Flower installation is a great way to add color to any business, whether it’s inside or out. There are many different ways flowers can be installed depending on your needs and budget. The best time of year for flower installation is spring or summer, but you can even do it in the winter if you live in a warmer climate. Hardscapes Hardscapes are features that are not natural, but man-made. They include: paths driveways patios decking ponds and fountains (e.g., the pond at Ashdown Forest) Pugh's Earthworks is a company that can help you create your own hardscape. Weed Control Complete Service Commercial Landscaping Pugh's Earthworks is proud to offer a wide range of services for landscape maintenance, including weed control. Weeds can be problematic in any season, but more so in summer than winter or spring. Many people try to deal with weeds themselves, but this is not always successful and can be quite tedious. If you have an area that needs attention, whether it be routine maintenance or for a specific project, our experts are here to help! Full-Service Landscape Design and Construction Design and Construction. Design [...]
Pugh’s Earthworks Focuses on Creating Landscape Beauty to Represent Your Company
Pugh's Earthworks Whether you're a business owner looking for expert commercial landscaping services or a prospective customer, Pugh's Earthworks is the best choice for all your commercial landscaping needs. We have over 40 years of experience in this industry and have helped many companies around the Memphis area improve their properties. Our team will work hard to make sure your vision comes to life! Commercial Landscaping and Commercial Landscape Management At Pugh’s, we understand that your business is more than just a place to work. It represents your identity and your growth as a company. We can help you create an outdoor environment that reflects the beauty of who you are and what you do. Our commercial landscaping services include: Commercial Landscaping Management Lawn Care & Irrigation Services Snow Removal Service Pugh's Earthworks is a commercial landscaping company that provides services to the greater Memphis. In addition to our office in Memphis, we have several other locations including Southaven, MS; Little Rock, AR; and Nashville, TN. Each location has a fleet of vehicles and equipment ready to serve your commercial landscaping needs. We specialize in commercial landscape maintenance and construction, with a variety of other services available upon request. Certified Professional Landscape Technician's 100% Customer Satisfaction Guaranteed While Pugh's offers all types of commercial landscaping services, we are particularly proud of our irrigation capabilities. Over the years, our irrigation division has grown into one of the most respected providers in the region. We have vast experience and use only state-of-the-art equipment. Our vast experience with commercial landscaping and state-of-the-art equipment makes us an ideal choice for your company’s next project. Contact us to learn more about our commercial landscaping services or request a quote online today! Pugh's Earthworks is a commercial landscaping company that provides professional commercial landscaping services. We have locations focused on the Mid-South Region. Our expert staff can help you create the perfect outdoor space for your business or home. We provide a variety of services including irrigation systems, erosion control and sod installation. Conclusion If you need expert commercial landscaping services for your business, look no further than Pugh's Earthworks! We have a variety of different services to choose from as well as experienced professionals who can help make your project successful. Contact us today or request a quote online and let us know how we can help! Pugh’s Earthworks Customer Service We are extremely proud of all the great compliments we have received from our many satisfied customers. Thought we would share just a few of the client testimonials that we have received over the past few years. Hopefully you will decide to give us a try. If you do, we guarantee that we will exceed your expectations. We back all of the work we do with our 100% customer satisfaction guarantee. If you are searching for a great landscape and lawn maintenance firm, we encourage you to give us a call. We offer FREE project estimates. Testimonials “As the General [...]
Winter Commercial Landscape Service Provided By Pugh’s Earthworks
Pugh's Earthworks Winter is officially here, and with it comes the need for commercial property owners to take care of their landscapes. They will want a landscape that looks good for both employees and customers throughout the winter months. There are many commercial landscape services that Pugh's Earthworks is happy to provide including Winter Commercial Landscape Service. As you know, this is a very busy time of year for any business owner. The holidays are behind us, and people everywhere are looking forward to the New Year. Planning and making resolutions for changes and improvements for 2023 are now top of mind. This can be stressful time on every level, especially if your company has multiple locations across multiple states or countries! Winter Commercial Landscape Service To make sure that your commercial landscape looks its best during this busy period—and beyond—you may want some help from a professional landscaper like us here at Pugh's Earthworks. We are a professional and certified commercial landscape that is well known in the Mid-South Region. While our home office is located in Memphis, TN, we also have offices in Nashville, Jackson TN, Littlerock AR and Southaven MS. During the winter season, we are is prepared and eager to provide commercial landscape services that include: • Commercial Landscape Design • Commercial Landscape Installation • Commercial Landscape Maintenance • Commercial Landscape Repair So, you have a commercial property, and you need a company to maintain the landscaping on it. But what does that really mean? In terms of maintenance, we offer a variety of services. These include: • Fertilizing plants • Irrigation system management (we will make sure the sprinklers are on at the right times and are operating efficiently) • Snow removal A professional company like Pugh's can make sure your business' commercial landscaping is ready for the winter. So, if you are looking for a professional company to make sure your business' commercial landscaping is ready for the winter, look no further than our team. For over 30 years, we have been providing quality work in Memphis and surrounding areas. We have a reputation for being thorough and reliable, as well as possessing unique skills that allow us to tackle any type of landscaping project. When you choose us, you will get services like: • Tree trimming • Mulching • Lawn care Conclusion We hope that you found our post helpful. If you are looking to maintain your commercial property’s landscaping during the winter months, we can help! Our team of professionals is ready to meet your needs with a full range of services including plant pruning and removal, mulch delivery and more. So do not hesitate—call us today! CONTACT US Pugh’s Earthworks Landscape & Lawn Maintenance for Institutional Clients Winter Commercial Landscape Service We specialize in landscape and lawn maintenance for projects we have done for Institutional clients. Pugh’s Earthworks has more than 30 years' experience in the landscaping and lawn maintenance business. We started as a very small operation, with a hand full [...]
Mid-South’s Best Commercial Landscaping Company, Pugh’s Earthworks
Pugh's Earthworks Pugh's Earthworks is a family owned and operated company dedicated to providing the most Professional Landscape Services in the Mid-South. Pugh's Earthworks has been serving the Memphis area for over 40 years. Our team is made up of extremely skilled individuals, who strive to make your business look its best. Our team consists of trained horticulturalists, designers and technicians. All employees are trained in safe working practices and are licensed and certified. At Pugh's Earthworks, we treat your yard just like our own! We install the highest quality plants at fair prices. When you choose Pugh's Earthworks, you can be assured that you will receive the very best in service by our knowledgeable staff before and after your project has been completed. We also offer maintenance contracts on all installations we perform as well as existing commercial landscapes. Whether you have a small flower bed or acreage of grounds to maintain, our professional staff will take care of your property with pride. Our goal is to provide you with a yard that is healthy, attractive, easy to maintain, great for year-round use and adds value to your property." Commercial maintenance and design We provide maintenance and design for commercial properties. We treat your property just like our own! We provide a wide range of landscape design, installation and maintenance services for both residential and commercial properties. Our team of horticulturalists, designers and technicians will work with you to create an outdoor space that complements your style and budget. Our highly trained staff uses the latest technology in their field to ensure that your project is completed on time, on budget and to industry standards. Our goal is to make sure that every client walks away with a beautiful new landscape that they can enjoy for years to come! The most professional landscape services in the Mid-South Pugh’s Earthworks has been a trusted name in the industry for over 40 years. We are a family owned and operated business that is dedicated to providing you with professional landscaping service at an affordable price. Knowing that you have many options when it comes to choosing your Mid-South landscaping company, we want to make sure that you know we are among the best commercial landscape contractors available today. When you work with Pugh's Earthworks, you can always count on us to provide quality service and expertise at every step of the way. We'll listen carefully to your needs and goals when designing your new landscape design or revising an existing one; then we'll create a plan based on those factors while also taking into consideration any feedback from our clients during this process so we can ensure complete satisfaction throughout all stages of work being done by Pugh's Earthworks professionals. Licensed and Certified All of our employees are trained in safe working practices and are licensed or certified by the State Worker's Compensation Board or Tennessee Department of Health - Division of Occupational Safety & Health (TDOHS). We are committed to [...]
Premiere Commercial Landscaping Design, Lawn Care, Pest Control, Ice Snow Treatment, Mid-South, Robotics
Pugh's Earthworks The increased demand for energy efficient mowers and also the convenience of robotic mowers will continue to cause Commercial Landscaping Companies like Pugh's Earthworks Commercial Landscaping to evaluate the deployment of this technology. We are a premiere, trusted and highly sought-after company with our main headquarters located in Memphis Tennessee. We also have satellite offices to serve Nashville and Jackson TN, Southaven MS, and Littlerock AR. In today's world, Robotics, Electric Vehicles and all sources of Green Energy seem to be the talk of the town. It makes one ponder the future of Commercial Landscaping and the use of Robotics. Fortunately, there is plenty of data available on this topic. The Global Industry for the sale of Commercial Landscaping mowers and other equipment is several billion dollars and expected to grow. On average, studies show that most commercial landscaping companies generate 45% of their revenue from basic lawn mowing services. And while the majority of the sales of mowing equipment is still for gasoline powered, there is a growing demand for more high-tech equipment. So high tech that some robotic lawn mowers have Wi Fi, Blue Tooth and cellular circuitry which enables the mower to be controlled by smart phone. The commercial landscaping market is made up largely from educational institutions, hotels, hospitals, Cemetaries etc. The Pugh's Earthworks portfolio of industries includes, Apartments, Cemetaries, COA, Hotel, Industrial, Institutional and Retail. Pugh's Earthworks Commercial Landscaping We are one of the Mid-South’ s leading commercial landscape installation and maintenance companies. From its inception, our company has continued its commitment to quality, integrity and superior service. We provide the highest quality landscaping services and commercial grounds management for various commercial properties and HOA’s common areas. Mark Pugh started the lawn business in 1992 in a $500 truck with his phone number on it. Just 21 years later Pugh’s Earthworks has expanded markets to include Nashville TN and Little Rock AR. We now operate 60 trucks, while still retaining the very first commercial account we ever contracted with. That customer is Memphis Hunt and Polo Club. An experienced commercial landscaping company of over 200 employees, with certification and educational degrees in horticulture as well as years of experience, Pugh’s Earthworks caters to the landscaping needs of different commercial businesses and industrial properties as well as HOA’s common areas. Pugh's Earthworks Commercial Landscaping Our Mission Statement: We strive in all we do, to achieve total customer satisfaction. Our team works to not only meet, but to exceed the expectations of those we serve. CONTACT US Pugh's Earthworks Commercial Landscaping Credentials, Certifications, Licenses Credentials/Affiliations/Degrees, Certifications The Pugh’s Earthworks team has all the proper credentials, degrees and certifications necessary to deliver top quality landscape and lawn maintenance design, installation and maintenance services. Our team is experienced, highly skilled. The all operate with a customer first attitude. Customers can rest assured that our management and technology team stays up with all current trends in the Commercial Landscaping Industry. We also [...]
Pugh’s Earthworks Protects Your Commercial Property all Year
Pugh's Earthworks Pugh's Earthworks provides commercial landscape design and maintenance services Tennessee, including Memphis, Jackson, and Nashville plus we service commercial lawns and landscaping in Little Rock, Arkansas and Southaven, Mississippi. Our monthly seasonal landscape care for commercial properties includes professional lawn care, planting and pruning, landscape design, water-conservation strategies, and more including Winter Commercial Landscape Service. When it comes to seasonal landscaping care, winter is one of the most challenging due to the cold conditions, including the potential for snow and ice. The freezing ground can also make it difficult to do some of the most common landscaping and lawn maintenance tasks like weeding and planting. Winter is the perfect time to address landscaping and prepare the lawn and shrubs for spring and summer growth. Additionally, you want to maintain that all important curb appeal for your commercial property during the harsh winter months. Pugh's Earthworks will take steps winter proof your commercial property. Below is a high-level overview of some of the important actions to take to winterize your commercial property. Winter Commercial Landscape Service Prune and Clean - Remove all organic debris from your lawn, including leaves and fallen tree branches. Leaving that debris on your lawn can cause bacteria and disease to flourish as well as attract insects and other pests. This process also promotes the space for new growth. In addition, your curb appeal remains intact as the plant thinning and winter brush removal gives your landscaping a clean, professional look. Apply New Mulch - The overall value of refreshing mulched areas cannot be overstated. And it is a way to keep grounds looking sharp to improve aesthetic appeal. Plus, a new thick dense layer of mulch helps to protect sensitive plants and it promotes the retention of moisture and nutrients in the soil. Not to mention that weeds have more trouble germinating in thick mulch. Apply Pre-emergent Weed Control - To minimize weed growth in lawn areas, Pugh's Earthworks will use pre-emergent treatments that prevent invasive plants from germinating. Irrigation System Maintenance - Surprisingly, lawns can get over-watered in winter months. That means you should change your sprinkler system to water sparingly during these months. More precipitation in the winter means less need for irrigation and more need for good drainage. An experienced landscaping company like Pugh's Earthworks will be able to provide a seasonal watering assessment customized to each commercial client's property requirements. In addition, saving on expensive water bills, reducing runoff to prevent soil erosion and just an overall better functional water system will be designed. Fertilize for Spring - Applying fertilizer toward the end of winter or beginning of spring replenishes nutrients in the soil and ensures healthy plant growth once warmer weather returns. The certified landscape technicians at Pugh's Earthworks will perform a soil analysis to determine what is the best treatment. Reduce Lawn Traffic - A sometimes not apparent corrective measure for commercial lawns is to reduce heavy traffic on the lawn. During the winter months, the grass is [...]
Pugh’s Earthworks is a Premiere Customer First Commercial Landscaping Business
Pugh's Earthworks I recently ran across an article from the National Association of Landscape Professionals (NALP) that spoke to the importance of proper etiquette when it comes to Commercial Landscaping. Like any industry, treating customers like they are the most important is critical to any sustainable business model. Pugh's Earthworks is a premiere Commercial Landscaping Business in the Mid-South. Customers that utilize our services not only receive top quality services, but they also receive the respect and proper manners they deserve. The article was a good reminder that manner's matter. When you read the testimonials from the Pugh's Earthworks customers, it is clear our team fully embraces that fact. Below is an example: Testimonials “Act of Kindness. So much of the time we only complain, but today I want to let you know of an extreme act of kindness expressed to me. I was blowing the leaves off my carport and off my driveway when all of a sudden 8 young men with leave blowers came over and they blew the leaves off my entire front yard and added them to the ones they were cleaning up. It took them less than 5 minutes, but I will remember this for the rest of my life. We are elderly & my husband is a disabled veteran so I am sure you can tell how much this helped me. Kudos to Pugh’s for hiring such compassionate & hard-working young men!” P. Harper Greenbrook The Pugh's Earthworks management team organizes periodic training classes for all employees. These cover the basics of safety, equipment handling and of course the proper interaction with all valuable customers. According to the NALP article, below are some of the basic principles a well-run service company like Pugh's Earthworks always follows: Commercial Landscaping Business Be Courteous This is the most basic level of etiquette all your employees should practice. Teach them to always be aware of people and train them to wave or smile at the customer or even passersby. Throttling down a blower or string trimmer as a neighbor walk by is a sign of respect. Your crews should know to behave on jobsite and refrain from horseplay or obscene language. Body language is also important. Teach your team members to make eye contact with the client when they’re speaking. This lets the customer know you are giving them your full attention. Discourage fidgeting or having a closed-off stance as this gives off the impression that you are not engaged in the conversation. Be Personal It means a lot to be known and taking the time to address your customers by their names when you are on their property helps them feel like they are not just a number in your book of business. If your crews struggle to remember all the names, provide them a cheat sheet they can look at before starting a job. Taking the time to look over the property and inform the client of any potential issues you see also shows you care about [...]