Pugh’s Earthworks is a Premiere Customer First Commercial Landscaping Business
Pugh's Earthworks I recently ran across an article from the National Association of Landscape Professionals (NALP) that spoke to the importance of proper etiquette when it comes to Commercial Landscaping. Like any industry, treating customers like they are the most important is critical to any sustainable business model. Pugh's Earthworks is a premiere Commercial Landscaping Business in the Mid-South. Customers that utilize our services not only receive top quality services, but they also receive the respect and proper manners they deserve. The article was a good reminder that manner's matter. When you read the testimonials from the Pugh's Earthworks customers, it is clear our team fully embraces that fact. Below is an example: Testimonials “Act of Kindness. So much of the time we only complain, but today I want to let you know of an extreme act of kindness expressed to me. I was blowing the leaves off my carport and off my driveway when all of a sudden 8 young men with leave blowers came over and they blew the leaves off my entire front yard and added them to the ones they were cleaning up. It took them less than 5 minutes, but I will remember this for the rest of my life. We are elderly & my husband is a disabled veteran so I am sure you can tell how much this helped me. Kudos to Pugh’s for hiring such compassionate & hard-working young men!” P. Harper Greenbrook The Pugh's Earthworks management team organizes periodic training classes for all employees. These cover the basics of safety, equipment handling and of course the proper interaction with all valuable customers. According to the NALP article, below are some of the basic principles a well-run service company like Pugh's Earthworks always follows: Commercial Landscaping Business Be Courteous This is the most basic level of etiquette all your employees should practice. Teach them to always be aware of people and train them to wave or smile at the customer or even passersby. Throttling down a blower or string trimmer as a neighbor walk by is a sign of respect. Your crews should know to behave on jobsite and refrain from horseplay or obscene language. Body language is also important. Teach your team members to make eye contact with the client when they’re speaking. This lets the customer know you are giving them your full attention. Discourage fidgeting or having a closed-off stance as this gives off the impression that you are not engaged in the conversation. Be Personal It means a lot to be known and taking the time to address your customers by their names when you are on their property helps them feel like they are not just a number in your book of business. If your crews struggle to remember all the names, provide them a cheat sheet they can look at before starting a job. Taking the time to look over the property and inform the client of any potential issues you see also shows you care about [...]
